Return & Exchange Policy – HiraMehdi

At HiraMehdi, we strive to provide you with the best shopping experience. However, if your selected size doesn’t fit, we offer a size exchange option under the following terms and conditions.

1. Size Exchange Policy

  • Timeframe: You can request a size exchange within 2 days of receiving your order.
  • Article Exchange: Please note that article exchanges are not allowed. Only size changes are permitted.
  • Exchange Fee: A PKR 600 exchange fee will be applicable for processing the size change.
  • Pickup & Delivery: Our rider will collect the previous item and deliver the new size to your address.

2. Exchange Process

  1. Request an Exchange
    • Contact our customer support within 2 days of receiving your order to initiate the exchange process.
  2. Prepare the Item
    • Pack the article exactly as received (in its original packaging, unworn, unwashed, and with tags intact).
  3. Rider Pickup & Delivery
    • Our rider will collect the previous size and deliver the new size at your doorstep.
    • Ensure the item is properly packed before handing it over to the rider.

3. Important Notes

  • Damaged or used items will not be eligible for exchange.
  • Exchanges are subject to size availability. If the requested size is unavailable, we will inform you accordingly.
  • The PKR 600 exchange fee must be paid at the time of exchange.